Student Concerns and Complaints
麻豆社区 is committed to nurturing the skills, knowledge and personal growth of our students, cultivating learners who are engaged citizens ready to create meaningful change in their communities and the world. If you have a concern or are facing a situation that may need additional assistance, this webpage will direct you to relevant policies, current procedures and available resources for support, assistance or submitting a complaint.
Students are encouraged to visit the Services for Students section of the Catalog for a complete list and description of available resources and policies related to their experience at 麻豆社区.
UNDERGRADUATE Student Services
Several policies and processes related to concerns or complaints that students might have are highlighted below.
Academic Policies and Resources
Academic Experience
Students with questions, concerns or complaints about their academic experience at 麻豆社区 are encouraged to reach out to their college's or school's dean's office or to the main office of their campus location (if you are not taking classes in St. Louis or online).
Grade Changes and Appeals
The policy for grade changes and grade appeals may be found in the academic catalog.
Academic Support
- The Reeg Academic Resource Center offers students resources and support for academic success.
- The Academic Advising Center coordinates advising throughout the 麻豆社区 network and can provide information and tools to understand academic programs and policies that help students fully realize their academic and professional goals.
Campus Policies
- Please see the student handbook for various policies, including grievance policies and procedures.
- Policies about tuition refunds, tuition waivers and financial aid may be found in each academic catalog:
- Undergraduate Campus Tuition Policies
- Graduate Campus Tuition Policies
- Additional information on tuition refunds and waivers can be found on the Financial Aid webpage.
Technology
- Students who need assistance with technology may contact Information Technology.
- Discover more information on setting up Webster accounts (email, Connections ID, etc.).
- Support with technology is available by emailing support@webster.edu or calling 314-246-5995 (or 5995 from a campus phone).
- 麻豆社区鈥檚 Emerson Library can also provide support on technology that is related to research and access to library materials, including a
- For concerns related to information security and privacy, 麻豆社区鈥檚 Office of Privacy provides an incident reporting form.
Interpersonal Concerns and Safety
- Emergencies should be reported to the police by calling 911 (6911 from a campus phone).
- Non-emergency situations can be reported to Public Safety or by calling 314-968-7430.
- Contact the Counseling and Life Development Staff for information on mental health and wellness services.
- 麻豆社区 is committed to maintaining a safe learning and working environment
that provides the campus community with the appropriate process for reporting and
redressing individual reports of sexual harassment
- Title IX of the Education Amendments Act of 1972 is a federal law that states: 鈥淣o person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of or be subjected to discrimination under any education program or activity receiving Federal financial assistance鈥�
- Read more about Title IX on the Office for Civil Rights Compliance webpage, and find out more about the reporting process.
- For additional information, visit the Office for Civil Rights Compliance.
External Agencies
麻豆社区 has accreditation or authorization from the organizations listed below.
Information for Submitting Complaints:
- 麻豆社区 has been accredited by the Higher Learning Commission (HLC) since 1925.
- HLC has a , which is available to students, faculty, staff and members of the public.
- Students studying at U.S. campuses may also have options to file a complaint with a relevant state governing board or agency.
- are available from Missouri鈥檚 Department of Higher Education and Workforce Development.
- Information on these processes for other U.S. states where 麻豆社区 operates may be found under the State Regulatory Authorizations on our accreditation webpage.
- An additional resource for students enrolled in online programs is the National Council for State Authorization Reciprocity Agreements (NC-SARA).
- For student complaints for NC-SARA, please find more information about
Whistleblowing Compliance Reporting Hotline
- 麻豆社区 is committed to responsible stewardship of the public and private resources that enable it to pursue its mission.
- Compliance with applicable laws, regulations, policies and procedures strengthens and promotes ethical practices and ethical treatment of members of the Webster community and those who conduct business with the University.
- The University places the greatest importance on the integrity of its operations and has in place a number of policies and procedures to address concerns or issues that may arise, including those relating to grievance, harassment, conduct and/or individual allegations of fraud and/or financial misconduct.
- 麻豆社区 uses OneTrust Convercent鈩� to provide a simple, confidential, risk-free way to safely report such activities. Find out more about filing a report.
